For upwards of Two decades, MTM has partnered along with their customers to develop non emergency medical-related transport with regard to accessing healthcare, providing autonomy, & joining community solutions. By means of using quality customer service and also the ability to be able to develop all-inclusive service provider structures, they can enable clients to be able to attain their objectives while achieving their own mission of towns without barriers with Non-Emergency Medical Transportation.
Your wellbeing & safety are a top issue to MTM. In reaction to the present Coronavirus crisis, they are sticking with the instruction provided by the Centers for Disease Control.
MTM is here now to supply a collection of NEMT Brokerage services to use on your most significant obstacles within health-related transportation & Public Travel Services. Right from state non emergency healthcare transport (NEMT) brokerage to booking and sending for key travel organizations, their professional services endeavor to increase member health outcomes while aligning together with customer objectives, reducing program expenditures, & improving fulfillment.
Taking advantage of their detailed understanding of the medical-related transport products and services sector, MTM’s mobility management model gives an effective strategy for synchronized community transportation.
With a wide variety of cordinated, workable transport solutions, mobility management makes sure every aspect of passengers’ mobility needs can be achieved. They show individuals on the transportation methods open to them, and also enable them to pick the ideal method of transportation that best fits their requirements.
As demand continues to increase, mobility management delivers a strategic method for unifying, managing, and coordinating transport services. MTM collaborates with their clients to deliver a family of travel services & options like:
Diverse travel options & modes
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships
Pursuing opportunities for grant funding
Educating passengers on & assigning them to the most cost-effective, appropriate mode of transportation
Performing education & outreach to explain the transit system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs
As medical transportation services outsource more services to achieve cost savings, a dedicated Quality Assurance (Quality Assurance) contractor is imperative to accurately track performance metrics, analyze data, & lead the agency and its contractors through continual quality improvement.
In the role of the agency’s eyes a real development of the agency’s own personnel a neutral Quality Assurance professional offers an additional tier of neutrality to keep additional suppliers answerable & pro actively tackle support & conformity challenges. By using knowledge which combines transit & quality assurance, MTM recognizes the way various aspects of Quality Assurance affect any transportation sections operation, & incorporates a specialist model available to help improve compliance & procedure advancement.
The specialized Quality & Compliance unit looks after the delivery of greater than 20 or so million journeys each year by their subcontracted system of transportation providers, with more than 7.5 mil phone calls handled by their own support service centres per year. For every of the much more than 100 agreements, they have internal quality control measures set up and also keep their selves answerable to overall performance specifications and Key Performance Indicators(KPIs).
MTM is a authentic leader in building Quality Assurance procedures intended for the non emergency medical related travel sector, & also has successfully applied such practices within their programs for more than 2 whole decades. In every contract MTM manage, MTM carries out Quality Assurance activities leading them to be distinctively qualified in order to supply unprejudiced assessments, review system general trends, and record crystal-clear results & suggestions.
Using a choice of methods, guidelines, types of procedures, & records produced throughout the last 2 full decades & geared up to be tailored to meet travel specialists specific expectations, MTM is definitely very well geared up to enhance implementation and also make immediate constructive influences on travel organizations of just about any over all size.
Significantly more unique for the transportation sector, MTM partners with travel companies throughout Maryland & Washington, D.C. to give specialized Quality Assurance services. In each case, they cooperate together with the travel companies to be able to put together in depth packages which offer oversight of each of the Administration & Operations within their para transit departments.